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Q. Once I have successfully completed my training,
what do I need to do to get my certificate?
A. You may print your own certificate
by returning to the Main Lobby
and clicking on the Certificate
button. The system will allow you to print
certificates for courses which you have completed
with a score of 80% or better. Remember to
change your print setting to Landscape prior
to printing.
Q. How do I get a user name and password?
A. Click on the Register
Now button and complete the
registration page. Upon completion of the
registration page, you will immediately receive
instructions and have access to your courses.
If you provided an email address during registration,
your login information will also arrive by
email.
Q. I forgot my user name and password. What should
I do?
A. If you know your User Name, click
here, enter your
User Name, then click Get Password. The system
will email you your password. Otherwise, contact
customer support by sending an email to infoSDakota@firstnetlearning.com
or calling us toll-free at (888) 948-4949
x1.
Q. How long do I have access to my courses?
A. You have unlimited access to your course for 12 months
from the date of registration. Access is available 24 hours a day,
seven days a week.
Q. How long will it take me to complete my courses?
A. It takes approximately 10
minutes to 1.5 hours depending on the course
and your Internet connection speed. Most courses
take approximately 20 - 60 minutes per topic
to complete.
Q. Do I need to have a lot of computer skills to
take these courses?
A. No. We provide you with step-by-step
instructions, guiding you through the logon
process and course navigation. Remember, our
representatives are available to help you
Monday through Friday, 8-5 MT. You may contact
us by sending an email to infoSDakota@firstnetlearning.com
or calling us toll-free at (888) 948-4949
x1.
Q. Does my computer require any special applications
to support these online courses?
A. The minimum requirement is a computer with Internet Explorer 6.0 or any version of the Firefox browser.
Courses are best viewed at a screen resolution of 1024 x 768 (or higher).
The great majority of PCs will require no additional software to play the courses. Occasionally, Adobe Flash or Java may have to be installed on your PC in order for the courses to run correctly. If you experience problems with any of the courses, the first step is to download these free programs. They can be downloaded from:
Click here to download Java (click the "Free Java Download" button to install)
Click
here to download Adobe Flash (click the "Install Now" button)
If you are still having problems, check the status bar at the bottom of the browser for a yield
sign icon or a red not allowed icon (often with roll-over words indicating add-ins). Click on either
of these to see if a list of active applications pops up. If so, make sure both Java and Flash applications
are selected to be active.
Please contact us at infoSDakota@firstnetlearning.com
or (888) 948-4949 x1 for further assistance.
Audio is an enhancement for some courses. You will hear sound in the course if your computer supports audio and speakers are attached and turned on. Sound is not required to complete the courses.
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