Q. Once I have successfully completed my training, what do I need to do to get my certificate?

A. For all courses, you may print your own certificate by returning to the Main Lobby and clicking on the Certificate button. The system will allow you to print certificates for courses which you have completed with a score of 80% or better. Remember to change your print setting to Landscape prior to printing.

Q. Who will know if I have completed my training courses?

A. Our database automatically collects all the training information for each individual. Selected supervisors will have access to the database and will be able to track the training status of each person.

Q. What will my certificate look like?

A. Click here to view a sample certificate.

Q. How long will it take me to complete my courses?

A. It takes approximately 20 - 60 minutes to complete each course, depending on your Internet connection speed.

Q. How do I get a password?

A. Click on the Register Now button and complete the registration page. You may select your own user name and password. You will immediately receive instructions and have access to your courses. If you provide an email address during registration, your login information will also arrive by email.

Q. I forgot my user name and password. What should I do?

A. Contact Customer Support by sending an email to infoLMNC@FirstNetLearning.com or calling (888) 948-4949 x1.

Q. Do I need to have a lot of computer skills to take this course?

A. No. We provide you with step-by-step instructions, guiding you through the logon process and course navigation. Remember, our representatives are available to help you Monday through Friday, 8-5 MT. You may contact Customer Support by sending an email to infoLMNC@FirstNetLearning.com or calling (888) 949-4949 x1.

Q. Does my computer require any special applications to support these online courses?

A. The minimum requirement is a computer with Internet Explorer 6.0 or any version of the Firefox browser. Courses are best viewed at a screen resolution of 1024 x 768 (or higher).

The great majority of PCs will require no additional software to play the courses. Occasionally, Adobe Flash or Java may have to be installed on your PC in order for the courses to run correctly. If you experience problems with any of the courses, the first step is to download these free programs. They can be downloaded from:

Click here to download Java (click the "Free Java Download" button to install)

Click here to download Adobe Flash (click the "Install Now" button)

If you are still having problems, check the status bar at the bottom of the browser for a yield sign icon or a red not allowed icon (often with roll-over words indicating add-ins). Click on either of these to see if a list of active applications pops up. If so, make sure both Java and Flash applications are selected to be active.

Please contact us at infoLMNC@firstnetlearning.com or (888) 948-4949 x1 for further assistance.

Audio is an enhancement for some courses. You will hear sound in the course if your computer supports audio and speakers are attached and turned on. Sound is not required to complete the courses.