Q. Does my computer require any special applications to support the online courses?

A. The great majority of PCs will require no additional software to play the courses. Occasionally, Adobe Flash or Java may have to be installed on your PC in order for the courses to run correctly. If you experience problems with any of the courses, the first step is to download these free programs. They can be downloaded from:

  » Click here to download Adobe Flash (click the "Install Now" button)

  » Click here to download Java (click the "Free Java Download" button to install)

Audio is an enhancement for some courses. You will hear sound in the course if your computer supports audio and speakers are attached and turned on. Sound is not required to complete the courses.

Q. Once I have successfully completed my training, how do I get my certificate?

A. You may print your own certificate by returning to the Main Lobby and clicking on the Certificate button. The system will allow you to print certificates for courses which you have completed with a score of 80% or better. Remember to change your print setting to Landscape prior to printing.

Q. How do I get a user name and password?

A. Click on the Register Now button and complete the registration page. Upon completion of the registration page, you will immediately receive instructions and have access to your courses. If you provided an email address during registration, your login information will also arrive by email.

Q. I forgot my user name and password. What should I do?

A. If you know your User Name, click here, enter your User Name, then click Get Password. The system will email you your password. Otherwise, contact customer support by sending an email to infoAMLJIA@firstnetlearning.com or calling us toll-free at (888) 948-4949 x1.

Q. How long do I have access to my courses?

A. Access is available 24 hours a day, seven days a week.

Q. How long will it take me to complete my courses?

A. It takes approximately 10 minutes to 1.5 hours depending on the course and your Internet connection speed. Most courses take approximately 20 - 60 minutes per topic to complete.

Q. Do I need to have advanced computer skills to take these courses?

A. No. We provide you with step-by-step instructions, guiding you through the logon process and course navigation. Remember, our representatives are available to help you Monday through Friday, 8-5 MT. You may contact us by sending an email to infoAMLJIA@firstnetlearning.com or calling us toll-free at (888) 948-4949 x1.

Q. What requirements does my computer need to take support online training?

A. The minimum requirement is a computer with Internet Explorer 4.0 or Netscape 4.0 browser, with monitor resolution set at 800 X 600 (or higher).